Terms & Conditions

1. INTRODUCTION

1.1 The Parties.

These Terms and Conditions ("Terms") are a binding legal agreement between Barber London Design Ltd, a company registered in England and Wales under company number 14715894, trading as Furniture Visualizer ("Furniture Visualizer", "we", "us", or "our"), and the individual or entity registering for an account ("User", "you", or "your"). Our registered office address is published in clause 15.3.

1.2 Acceptance.

By accessing our Service, purchasing a Subscription Plan or Credit Pack, or using our AI generation tools, you agree to be bound by these Terms. If you represent an entity, you warrant that you have the legal authority to bind that entity.

1.3 Age Requirements.

By accessing the Services, you confirm that you are at least thirteen (13) years old and meet the minimum age of digital consent in your country.

• Minors: If you are old enough to access the Services in your country but not old enough to have authority to consent to our terms, your parent or guardian must agree to these Terms on your behalf.
• Parental Liability: If you are a parent or legal guardian and you allow your teenager to use the Services, then these Terms also apply to you, and you are responsible for your teenager's use of the Service.
• Suitability Warning: While we aim for a professional environment, AI assets are generated based on user queries and evolving technology. We make no guarantees regarding the suitability of all generated assets for minors.

2. ACCOUNT STRUCTURE AND SECURITY

2.1 Account Identity & Financial Security.

Your user profile is linked to a secure credit wallet and data repository (collectively, your "Account"). This Account acts as the single source of truth for your credits, billing, and generated assets.

• Merchant of Record: We use Stripe Managed Payments as our Merchant of Record. For customers resident in the United Kingdom, the legal entity acting as Merchant of Record is Stripe Payments Europe, Limited, an Irish-registered company authorised and regulated by the Central Bank of Ireland. Stripe is the legal entity responsible for processing your payments, calculating and remitting VAT and other applicable taxes, and safeguarding your sensitive payment data. We do not store or handle your full card details directly; this is managed by Stripe in accordance with PCI-DSS and applicable financial regulations.

2.2 Single-User Licence.

All Subscription Plans and Credit Packs are strictly Individual, Single-User Licences.

• No Sharing: You agree NOT to share your login credentials or password with any other individual.
• Sole Responsibility: You are the sole "Account Holder" and are financially responsible for all activity that occurs under your Account.

2.3 Security.

You are responsible for safeguarding your login credentials. We are not liable for any loss or unauthorised credit consumption resulting from your failure to secure your Account.

3. SUBSCRIPTION PLANS, CREDIT PACKS, AND WALLETS

3.1 Subscription Plans.

We offer tiered Subscription Plans on a recurring basis, which may be billed on a Monthly or Annual cycle. Payments are processed securely via our designated third-party Merchant of Record, Stripe Payments Europe, Limited.

3.2 Price Changes and Material Updates.

Furniture Visualizer reserves the right to adjust the pricing of our Service, Subscription Plans, or Credit Packs to reflect infrastructure costs, third-party AI inference expenses, transaction fees, or shifting market conditions. The following protections strictly apply to active Users:

• Advance Notice for Subscribers: Any price increase affecting an active Subscription Plan will be communicated to you via email at least sixty (60) calendar days before the price change takes effect.
• Annual Price Lock: For Users on an Annual billing cycle, the price paid is locked for the duration of that specific paid term. Any notified price adjustments will apply only upon your next scheduled annual renewal.
• One-Time Purchases: Credit Packs already purchased are never subject to retroactive repricing or credit reductions; the transaction stands at the historical rate paid.
• Cancellation Remedy: If you do not agree to a notified price increase, you may cancel your Subscription Plan at any time within the sixty (60) day notice window without penalty. Your access will continue at your current rate until the end of your active billing cycle, at which point the subscription will terminate.
• Continued Use: Continued use of the Service after a notified price change has officially taken effect constitutes complete contractual agreement to the updated pricing structure.
• General Policy Adjustments: For any material updates to these Terms outside of price adjustments, Furniture Visualizer will provide at least thirty (30) calendar days' advance notice via email or prominent in-app notification, unless immediate changes are mandated by law or platform security emergency.

3.2A Checkout Supremacy Rule.

The specific credit allocations, transaction pricing, expiration timelines, and digital storage quotas governing any purchase are strictly and exclusively those displayed to the User on the checkout interface at the exact moment of purchase. These parameters constitute the governing terms of that specific financial transaction. Subsequent adjustments to our baseline pricing page, marketing offers, or plan structures will not affect or retroactively alter purchases you have already completed.

3.3 Credit Packs (One-Time Purchases).

• Pay-As-You-Go and Top-Ups: Users may purchase one-time "Credit Packs" either to top up an active subscription balance or to utilise the platform on a standalone pay-as-you-go basis. Available sizes, limitations, and baseline rates are listed on the pricing page and confirmed at checkout.
• Universal Commercial Rights: The purchase of any transaction tier on the platform, whether an active Subscription Plan or a standalone Credit Pack, grants the User full commercial rights to all content generated using those specific credits, in strict compliance with our Commercial & IP Policy.

3.4 The "Two-Wallet" System & Expiry Policy.

To maintain platform stability, your Account tracks balances via two separate conceptual mechanisms:

Wallet A (Subscription Plan Credits):

• Allocation: Credits are dynamically issued to your account at the commencement of each recurring billing cycle.
• The 50% Rollover Cap: Unused subscription credits may roll over into the subsequent billing cycle. However, the maximum cumulative balance you can roll over is strictly capped at 50% of your active Subscription Plan's standard cycle allocation. Any unused credits exceeding this 50% limit at the boundary of a new billing cycle are permanently forfeited.
• Subscription Dependency: Rollover credits persist across billing boundaries only while an active subscription is maintained. All remaining credits inside Wallet A are permanently forfeited and set to zero immediately upon the official termination or non-renewal of your Subscription Plan.

Wallet B (Credit Pack Credits):

• Usage Independent of Cap: Credits purchased via standalone Credit Packs are structurally isolated from Wallet A and are not subject to the 50% Subscription Rollover Cap.
• Checkout-Defined Expiration: Credit Pack credits expire precisely at the end of the validity window specified on the checkout interface at the moment of purchase. It remains the sole operational responsibility of the User to consume these credits within the designated timeframe; unspent credits remaining past this window are permanently forfeited.
• Subscription-Linked Top-Ups vs. Standalone Pay-As-You-Go: Top-up Credit Packs are subscription-linked and explicitly require an active Subscription Plan, whereas standalone Pay-As-You-Go Credit Packs do not require a subscription. If you purchase subscription-linked top-up Credit Packs and subsequently cancel your subscription plan, any unspent top-up credits within Wallet B are immediately forfeited alongside your Wallet A balances at the cycle boundary. Standalone Pay-As-You-Go packs are completely unaffected by subscription cancellation and continue to run until their checkout-defined expiration date.
• Consumption Hierarchy: The platform automatically prioritises asset deduction from Wallet A (Subscription/Rollover balances) before drawing down from Wallet B (Credit Pack balances).

3.5 Technical Credit Reversals and Transaction Disputes.

If a text prompt or asset generation fails due to a verified internal system error or third-party API timeout, the transaction is automatically reversed and the credit balance is restored to your Account wallet.

• Dispute window: To challenge an unreturned credit or dispute a specific deduction, you must submit a formal support request via the Support page link located within the application within five (5) calendar days of the affected transaction.
• Stale claims: Claims raised more than five (5) days after the affected transaction may not be eligible for investigation or credit adjustments.
• Refund separation: Technical credit adjustments under this clause serve as your primary operational remedy and remain entirely separate from monetary refund frameworks.

3.5A Monetary Refunds and Cooling-Off Rights.

• Fourteen (14) day money-back guarantee: You may cancel a digital purchase within fourteen (14) calendar days from the purchase date, without giving a reason, and receive a full refund of the amount you paid, provided you have not consumed any credit from that purchase.
• Immediate access and consent: Our Service supplies digital content by depositing credits into your Account immediately upon successful payment. By ticking the mandatory acknowledgement box at checkout, you give your express prior consent to begin the immediate delivery of digital content and acknowledge that you lose the right to cancel once credit consumption begins. We will send you confirmation of this consent and acknowledgement by email immediately after purchase.
• Binary trigger (one credit ends the guarantee): The guarantee operates on a strict binary basis, not pro-rata. The consumption of a single (1) credit from a purchase ends the no-questions money-back guarantee and your right to cancel or claim a refund for that order, in full or in part. Credits automatically restored under clause 3.5 (for example, a generation that failed or an API call that timed out) do not count as consumed.
• After the fourteen (14) days, or after any credit is used: No automatic right to a monetary refund applies. Any refund issued thereafter is at the reasonable discretion of Furniture Visualizer and may be reduced by taxes, payment processor fees, administrative cost, and the value of any credits already used.
• Reactivation: If you cancel a plan and later re-subscribe or make a new purchase, you enter into a new contract. The fourteen (14) day money-back guarantee, the express-consent acknowledgement, and the binary one-credit trigger all reset and apply independently to the new order. Consumption of credits acquired under a previous contract does not, in itself, end the guarantee on the new order.
• How to request a refund: All refund claims must be submitted via the designated Support page link located within the application, with your account email, the purchase date, and the order reference. We will respond within five (5) business days.
• Goodwill gestures: Any goodwill gesture or discretionary adjustment may be provided as account credit rather than money, and establishes no entitlement, precedent, or future obligation.

3.5B Promotional Offers, Beta Testing, and Incentives.

Furniture Visualizer may, from time to time and at its sole operational discretion, run time-limited promotions, entry-level pay-as-you-go options, closed testing groups, or invite-only beta cohorts (collectively, "Promotional Offers").

• Absolute Discretion: The specific eligibility criteria, credit volumes, duration parameters, and pricing rules of any Promotional Offer are determined exclusively by Furniture Visualizer and are bound by what is explicitly displayed on the checkout interface or within the official invite communication.
• No Commercial Cash Value: Complimentary trial or beta testing credits issued by the platform carry zero cash value, cannot be sold or transferred, and are automatically removed from the Account upon the conclusion of the specified promotional window.
• Ad-Hoc Adjustments: Furniture Visualizer is under no obligation to provide advance notice regarding the closure, modification, or pricing shifts of any live landing page promotion or promotional code. Whichever terms are active on the checkout interface at the moment of purchase govern that specific user contract.

3.6 Restriction of Personal Data Processing.

You may request that we restrict the processing of your personal data under the terms set out in our Privacy Policy. In scenarios where a data restriction block completely prevents our system from executing our contractual duties under these Terms, Furniture Visualizer will notify you of the technical impasse to evaluate account termination options.

3.7 AI-Assisted Customer Support.

We utilise artificial intelligence tools to handle routine support requests efficiently. Users may request escalation to a human representative at any point. To guarantee systemic integrity, all account suspension appeals, refund validations, complex billing disputes, and content moderation decisions are subject to mandatory human review.

3.8 Feedback, Submissions, and Ideas.

"Feedback" encompasses any suggestions, workflow modifications, feature requests, comments, or technical observations you communicate to us across any support channel. All Feedback is contractually treated as non-confidential.

• Licence Grant: By sending Feedback, you grant Furniture Visualizer an irrevocable, perpetual, royalty-free, worldwide, fully paid-up, transferable, and sublicensable licence to exploit, copy, distribute, modify, and commercialise those ideas within our application framework. You completely waive any moral rights regarding attribution or compensation in perpetuity.
• IP Separation: This clause applies solely to structural ideas and platform critique; it does not transfer ownership of your individual User Content, which is protected under Section 5 and Section 6. Any feature enhancements or technical code blocks deployed as a result of User feedback remain the exclusive property of Furniture Visualizer.

3.9 Cancellation and Downgrade Protocols.

• Subscription Cancellation: You may cancel your Subscription Plan at any time via your Account dashboard. The operational cancellation takes effect at the exact boundary of your current billing cycle. At that moment, your Wallet A credit balance (including accumulated rollovers) is set to zero and forfeited. Top-up credit packs linked directly to your active subscription are similarly forfeited at this cycle boundary. Your standalone Pay-As-You-Go Credit Pack balances are unaffected and continue to run until their checkout expiration date. Cancellation provides no right to a pro-rata refund for the remaining days in your active cycle.
• Subscription Downgrades: If you execute a downgrade to a lower-tier Subscription Plan, the transition occurs at the end of your current billing cycle. At the cycle boundary, your historical Wallet A balance is measured against the 50% Rollover Cap of the new, lower-tier plan you are entering. Any excess credits crossing that boundary that exceed the lower plan's maximum cap are permanently forfeited. No temporary downgrade packages or transitional wallets are provided by the platform.

3.10 Billing Disputes and Merchant of Record Boundaries.

Stripe Payments Europe, Limited acts as our primary Merchant of Record for regional compliance, assuming responsibility for processing, secure vaulting, and local tax collection and remittance.

• Dispute Path: While billing errors, gateway failures, or chargeback notifications fall under the direct transactional purview of Stripe, you may raise them with us through our Support page link so we can investigate and cooperate alongside Stripe's standard resolution systems.
• Application Boundary: Barber London Design Ltd (Furniture Visualizer) is responsible for provision of the software platform and the execution of digital generation credits. We do not capture or retain raw financial payment card details on our local databases.

3.11 Merchant of Record Supremacy.

• Supremacy of Financial Terms: The financial terms of service issued by our designated Merchant of Record (Stripe) completely govern and supersede this Agreement regarding card verification, charge processing, tax remittance calculations, and formal chargeback disputes.
• Payment Rejection: We reserve the immediate right to throttle, lock, or terminate access to your account if the Merchant of Record flags a payment transaction as fraudulent, detects an illegitimate chargeback pattern, or completely rejects a recurring billing renewal.
• Provider Swapping: We reserve the right to modify our choice of Merchant of Record at any time. Users will be notified of changes via the checkout interface or email.

3.12 Enterprise Accounts and Custom Orders.

We do not support automated corporate account structures or custom manual invoicing pipelines through our automated online checkout interface.

• Custom Pipeline: If you are an organisation requiring multi-seat licence configurations, corporate volume terms, or specialised manual purchase order processing, you must contact our sales team exclusively via the Support page link located within the application.
• Bespoke Agreements: All custom arrangements remain completely non-binding until an offline, separate written agreement is explicitly executed by authorised directors of both parties. Until such a contract is finalised, individual seats must be acquired via the standard public single-user online checkout process.

4. DATA RETENTION AND DIGITAL STORAGE LIMITS

4.1 Digital Storage Capacity Allocation.

Your Account is allocated a specific digital storage capacity based entirely on your active commercial status on the platform. Digital storage limits scale or contract dynamically based on whether you hold an active Subscription Plan, a temporary one-time promotional pass, or standalone transactional assets.

4.2 Product-Specific Digital Storage Architecture.

To ensure proper server resource allocation, digital storage boundaries are defined strictly by the classification of your purchase tier, as follows:

• Subscription Plans: Active subscriptions carry a continuous digital storage allowance specified on the pricing interface at the time of purchase.
• Subscription-Linked Top-Up Packs: Credit Packs purchased explicitly as subscription top-ups do not include any independent or additional digital storage capacity. These packs rely entirely on the User's existing subscription digital storage allocation for saving and maintaining any assets generated with those specific top-up credits.
• Pay-As-You-Go Purchases: One-time, introductory, or standalone credit purchases that do not require an active underlying subscription are provisioned with their own dedicated project digital storage allowance ("room digital storage"). The precise lifecycle of this digital storage allowance is tied directly to the validity window of the underlying credits and expires exactly thirty (30) calendar days after those credits expire. Certain introductory or entry-level pay-as-you-go options may be contractually limited to a single redemption per individual User profile, as explicitly designated on the checkout interface.
• Checkout Supremacy: The exact digital storage volume, operational duration, and structural limits attached to any tier are strictly those displayed to the User on the checkout interface at the exact moment of purchase.

4.3 Consequences of Exceeding Digital Storage Quotas.

If the total volume of files you have stored exceeds your current active digital storage allowance, you will be restricted from uploading new assets or generating additional images until your usage is brought back within compliance.

• Remedying Overages: You can remedy an overage at any time by manually deleting files or by upgrading your commercial tier via your Account dashboard. To retain your current digital storage space or elevate your maximum digital storage capacity, you must renew or upgrade your active Subscription Plan, or purchase an applicable Credit Pack that carries a higher baseline digital storage quota.

4.4 File Retention Lifecycles and Purging Rights.

Furniture Visualizer preserves your stored files while you maintain a valid commercial transaction state on the platform. To minimise server overhead for abandoned profiles, data lifecycles are processed according to the following timelines:

• Subscription and Top-Up Accounts: Upon the cancellation, non-renewal, or termination of a Subscription Plan, the associated digital storage allowance remains active for a maximum grace period of thirty (30) calendar days following the official conclusion of your active billing cycle.
• Pay-As-You-Go Accounts: The dedicated digital storage allocation provisioned with a pay-as-you-go purchase is preserved for the active lifecycle of those purchased credits, plus an additional trailing grace period of thirty (30) calendar days following the expiration date of those credits.
• The Purge Trigger: Once an Account has completely exhausted all active grace periods, holds neither an active Subscription Plan nor valid credits of any kind, and the stored data continues to exceed the baseline digital storage allowance assigned to your profile, Furniture Visualizer reserves the right to remove the files exceeding that allowance.
• Final Notification Window: Furniture Visualizer will provide you with at least thirty (30) calendar days' advance notice via email before executing any file removal, granting a final window to download your assets or purchase a new commercial tier. Files remaining safely inside your default profile digital storage allowance will never be targeted for removal under this clause.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Our Proprietary Rights.

Barber London Design Ltd (trading as Furniture Visualizer) and its licensors remain the sole and exclusive owners of all right, title, and interest in and to the Service. This proprietary protection encompasses, without limitation:

• The Website and application design, user interface elements, functional layout, graphic design, and brand "look and feel".
• All official logos, registered or unregistered trademarks, corporate brand identifiers, and slogans associated with Furniture Visualizer.
• The underlying software, application programming interfaces (APIs), source code, object code, custom algorithms, systemic architectures, and proprietary databases.
• Any aggregated usage data, telemetry, platform traffic analytics, and performance metadata generated by the execution of the Service, strictly excluding your User Content.

5.2 Statutory and Global Protection.

You acknowledge that the Service is protected by copyright, trademark, patent, and alternative proprietary laws of both the United Kingdom and foreign jurisdictions. You agree in perpetuity not to remove, alter, hide, or obscure any copyright notices, trademark symbols, digital watermarks, or other proprietary rights indicators incorporated into or accompanying the software or system platform.

5.3 Rigorous Restrictions on Use.

The licence granted to you to access the platform is strictly operational. You are fundamentally prohibited from engaging in, attempting, or permitting others to execute the following actions:

• Copying, modifying, adapting, translating, distributing, selling, licensing, renting, or leasing any portion of the software platform or included workflows.
• Reverse engineering, decompiling, disassembling, or attempting to extract the core source code, model weights, hidden parameters, or backend data of the software.
• Utilising automated scripts, screen-scraping tools, data-mining software, or botnets to harvest data from the platform.
• Using any data, prompt structures, backend assets, or outputs derived from Furniture Visualizer to train, fine-tune, test, or validate competing artificial intelligence models, machine learning foundation frameworks, or conceptual generation tools.

6. USER CONTENT WARRANTIES & PROHIBITED CONDUCT

6.1 User Responsibility & Warranty.

You are solely responsible for any content - including text prompts & chat logs, uploaded images, design queries, or resulting generated outputs - that you upload, submit, process, or generate via the Service (collectively, "User Content"). By utilising the platform, you represent and warrant that:

• Ownership and Permissions: You own or possess all necessary intellectual property rights, legal titles, corporate permissions, and valid consents required to use and submit that content to the platform.
• Non-Infringement: Your User Content does not violate any local or international laws, nor does it infringe upon the privacy rights, publicity rights, intellectual property copyrights, or moral rights of any third party.
• Indemnification Obligation: You agree to fully defend, indemnify, and hold Furniture Visualizer (including its officers, directors, and employees) entirely harmless from any external claims, legal damages, financial losses, liabilities, or court costs arising directly out of your breach of this warranty.

6.2 Acceptable Use Policy (AUP).

You agree to utilise the platform respectfully and in strict compliance with all applicable legal frameworks. You are fundamentally prohibited from using the Service to:

• Harm or Exploit: Create, upload, promote, or distribute any material that depicts violence, incites self-harm, spreads hate speech, encourages terrorism, or exploits minors in any capacity.
• Deceive and Defame: Generate misleading digital content intended to manipulate political events, distort public health information, or deceptively mimic the identity of a real individual without consent ("Deepfakes").
• Violate Privacy: Upload third-party private property imagery, interiors of residential homes without explicit clearance, or personally identifiable information (PII) without verified prior written authorisation.
• Manipulate Infrastructure: Deploy automated scripts, scrape database architectures, launch reverse-image lookups, execute prompt-injection attacks, or implement adversarial prompt queries designed to bypass Furniture Visualizer safety boundaries or manipulate credit calculations.
• Infringe Third-Party IP: Generate artistic assets or conceptual designs that intentionally violate valid trademarks, patents, active copyrights, or established brand identifiers owned by alternative designers or entities.

6.3 Enforcement, Investigations, and Human Review.

Furniture Visualizer reserves the right to review, filter, mask, remove, or restrict access to any User Content or generation output that breaches these Terms or that we reasonably consider inappropriate for our professional environment.

• The Human Review Mandate: Any decision to fully suspend, freeze, or ban a User Account is executed exclusively by a member of our team following human review. Our automated systems are limited to real-time throttling, rate-limiting, or temporary input blocking.
• Asset Forfeiture: Where a verified, serious contractual violation or unlawful exploit is confirmed under human review, no refunds will be issued, and any active credits or stored balances inside your Account will be frozen and permanently forfeited.
• Law Enforcement Cooperation: Furniture Visualizer reserves the right to investigate any reported security or policy violation. We will actively report suspected unlawful conduct to law enforcement officials or regulatory bodies, disclosing profile data, email records, generation logs, and originating IP addresses as required by law.

6.4 Licence Grant to Furniture Visualizer.

By uploading content or generating assets via the platform, you grant to Furniture Visualizer a perpetual, worldwide, non-exclusive, sublicensable, royalty-free, and irrevocable copyright licence to use, host, copy, process, transmit, and display your User Content.

• Strict Scope Limitations: This licence is strictly limited to the operational maintenance of the software platform, platform troubleshooting, debugging generation failures, and enforcing data safety.
• Absolute AI-Training Prohibition: This operational licence explicitly excludes using your unique User Content, input prompts, or generated output images to train, fine-tune, or iterate any underlying machine learning models, neural networks, or proprietary foundation models owned or operated by Furniture Visualizer. Our complete position on data privacy lives inside our Privacy Policy.
• Termination Upon Account Deletion: This licence terminates automatically with respect to a specific piece of data when that item is manually deleted from the system by the User or erased following an authorised account closure request processed in accordance with our Privacy Policy. Furniture Visualizer is permitted to retain residual backup logs or secure database remnants only until their scheduled automated deletion cycles conclude.

6.5 Reporting Channels for Harmful or Unlawful Content.

If you encounter, observe, or become aware of any User Content or platform activity that you reasonably believe to be illegal, harmful, non-compliant, or in direct violation of our Acceptable Use Policy, you must report it to us promptly. All such alerts must be submitted digitally and exclusively via the designated Support page link located within the application, selecting "Trust & Safety" as the processing category. Furniture Visualizer will systematically review every report received through this channel and reserves the absolute right to take whatever legal or operational action we deem appropriate under these Terms, including the immediate deployment of the enforcement, investigation, and law enforcement cooperation protocols established under this Section 6.

7. IMAGE EDITING & MANIPULATION WORKFLOWS

7.1 Authority to Digitalise and Modify.

When utilising the Furniture Visualizer Image Editor, in-painting, out-painting, or related digitalisation tools to modify an existing visual file, sketch, or model, you represent and warrant that you possess the explicit, verified legal authority to create derivative works from that specific source asset. Merely possessing or downloading an image file, commercial product photograph, or furniture design schematic does not grant you the legal right to alter, manipulate, or digitalise it via artificial intelligence tools.

7.2 Rights of Protected Designs, Persons, and Properties.

You agree in perpetuity NOT to use the Service to upload, isolate, edit, manipulate, or alter proprietary assets or images featuring:

• Registered Furniture Designs and Trade Dress: Any proprietary, trademarked, or copyrighted furniture fabrications, industrial designs, or commercial manufacturing concepts owned by alternative entities without holding an express licence or explicit prior authorisation.
• Identifiable Individuals: Real persons or unique likenesses without obtaining a binding, written industry release agreement ("Model Release").
• Protected Private Property: Proprietary interior architecture, residential property snapshots, or private studio spaces without explicit owner permission ("Property Release").

Furniture Visualizer retains zero operational responsibility for verifying your uploaded design rights or photography permissions; you bear full, independent liability for any privacy violations, design infringements, or publicity claims arising out of your digital edits.

7.3 Technical Model Iteration and Continuous Change.

Furniture Visualizer functions as a rapidly evolving generative AI design space. As such, we routinely push backend updates, upgrade foundational neural networks, release experimental design vectors, or adjust texture rendering metrics.

• Absolute Right to Modify: Furniture Visualizer reserves the right to modify, deprecate, throttle, or permanently discontinue any specific art style, lighting configuration, canvas environment, or image-generation algorithm at any moment without liability or prior notification.
• No Commercial Style Reliance: Users are strictly cautioned against establishing critical business dependencies, binding client delivery promises, or manufacturing pipelines on any specific model iteration, aesthetic texture, wood grain rendering, or algorithmic state. Furniture Visualizer provides zero structural guarantee that the generative models will replicate identical design parameters, exact textile colour matches, or matching outputs over time.

8. DISCLAIMERS AND ARTIFICIAL INTELLIGENCE LIMITATIONS

8.1 "As Is" Platform Provision.

The Service is provided to the User strictly on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, Furniture Visualizer explicitly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular design purpose, system quiet enjoyment, and non-infringement. Nothing within this disclaimer clause affects your statutory rights.

8.2 Not for Manufacturing, Structural Engineering, or Production CAD Use.

You acknowledge that Furniture Visualizer is a conceptual design, digitalisation, and visualisation environment powered by generative artificial intelligence models.

• The Concept Nature of CAD Drawings: While Furniture Visualizer offers specialised digitalisation tools, including a feature designated as a "CAD Concept Drawing" that utilises AI to convert three-dimensional photographic furniture assets into elevation line drawings, these outputs are fundamentally not engineering-accurate, mathematically verified, or structurally scaled blueprints.
• Indicative Use Framework: All line drawings, dimensions, scales, and layouts generated by this feature are provided for indicative, conceptual, and creative visualisation purposes only.
• Strict No-Reliance Mandate: You fundamentally agree never to rely upon any Generated Outputs, conceptual elevations, or line drawings for commercial manufacturing, physical construction, industrial structural engineering, architectural deployment, or safety-critical fabrications. Furniture Visualizer accepts zero legal or financial liability for any physical furniture pieces, architectural components, or commercial products built, manufactured, or sold based upon design concepts generated via the Service.

8.3 AI Unpredictability and Output Evaluations.

You recognise that generative artificial intelligence and machine learning technologies are rapidly evolving, complex fields.

• Potential for Errors: As an inherent characteristic of large model processing, outputs may occasionally include inaccurate, incomplete, dimensionally impossible, or entirely nonsensical visual iterations (commonly referred to as "Hallucinations").
• User Audit Duty: It remains the sole operational responsibility of the User to critically evaluate, inspect, and verify the commercial and stylistic suitability of all generated design assets before publishing them, presenting them to downstream clients, or utilising them in any marketplace capacity.

8.4 System Audit Logging and Record Accuracy.

Furniture Visualizer maintains secure, immutable system audit logs tracking account transaction profiles, credit wallet drawdowns, asset generation timestamps, user file deletions, and authentication security history.

• Operational Monitoring: These audit logs are captured and maintained strictly to preserve platform security, verify financial transactions, combat platform exploitation, and fulfil regulatory compliance mandates.
• Log Retention Lifecycles: Audit logs are retained for the baseline operational durations detailed within our Privacy Policy.
• Reconciliation Supremacy: While records are compiled on a highly reliable, industry-standard basis, audit logs may experience momentary telemetry gaps during scheduled system maintenance or external third-party provider outages. In the event of an operational discrepancy or a wallet calculation dispute raised by a User, the backend system audit log maintained by Furniture Visualizer will serve as the primary record of truth, while respecting your right to challenge records. You may request an official copy of your platform interaction logs by making a Data Subject Access Request via the avenues outlined in our Privacy Policy.

9. SERVICE AVAILABILITY AND FORCE MAJEURE

9.1 No Absolute Guarantee of Continuous Uptime.

While Furniture Visualizer strives to maintain high systemic reliability and platform availability, we do not guarantee that the Service will be operational, uninterrupted, or error-free twenty-four hours a day, seven days a week.

• Maintenance Windows: Furniture Visualizer retains the right to temporarily suspend or limit access to the software platform without prior notification to execute scheduled backend maintenance, push critical security patches, complete database migrations, or deploy emergency technical repairs.

9.2 Third-Party AI Infrastructure and Data Processing Realities.

The Service operates fundamentally as an optimised application interface connecting Users to third-party Large Model Systems (LMS), neural processing APIs, and various external infrastructure networks. The technical execution of the platform relies entirely on third-party cloud hosting architectures, secure databases, credential authentication networks, content delivery networks (CDNs), and payment gateways.

• Independent Data Controllers: You acknowledge that Furniture Visualizer exercises zero structural control over the interior deployment frameworks, technical uptimes, server stabilities, or native data retention parameters maintained by these external third-party infrastructure suppliers.
• Strict No-AI-Training Assurances: To protect your professional designs, the Furniture Visualizer enterprise data processing agreement with our primary AI inference provider strictly incorporates binding contractual clauses that explicitly prohibit that provider from utilising your uploaded imagery, input text prompts, or unique generated outputs to train, fine-tune, or iterate its public foundation models. If Furniture Visualizer elects to alter or swap AI infrastructure providers in the future, we will update our public terms and require equivalent no-training compliance mandates from any successor supplier.
• Comprehensive Release of Liability: You release, indemnify, and hold harmless Furniture Visualizer from any legal claims, structural damages, corporate losses, or operational disputes arising directly out of the independent data processing actions, background server migrations, or backend technical choices executed by these third-party AI suppliers.
• Exclusion of Outage Liability: Furniture Visualizer carries zero financial or contractual liability for any commercial disruptions, lost project timelines, or workflow delays caused by the systemic downtime, sudden API failure, unexpected deprecation of endpoints, or complete business discontinuation of services by these third-party infrastructure providers.

9.3 Force Majeure Relief Safeguards.

Furniture Visualizer shall not be held contractually liable, nor bear financial responsibility, for any delay, performance failure, or systemic degradation resulting from causes entirely beyond our reasonable operational control (each a "Force Majeure Event"). Force Majeure Events include, without limitation:

• Acts of God, natural disasters, fires, widespread floods, or earthquakes.
• State warfare, international hostilities, localised terrorism, civil riots, acts of sabotage, or intense public unrest.
• Malicious Cyberattacks: Target-specific hacking vectors, systemic ransomware deployments, malicious server breaches, or distributed denial-of-service (DDoS) attacks directed at our infrastructure.
• Widespread Internet Failures: Regional telecommunication blackouts, international fibre-optic cuts, or widespread internet service provider (ISP) network outages.
• Upstream Supplier Failures: Sudden outages, severe server degradation, database connection collapses, API timeouts, or immediate service discontinuations executed by our primary upstream cloud hosting, authentication, payment processing, or machine-learning inference engines.

9.4 Automated Rate Limiting and Fair Use Boundaries.

To preserve platform performance, eliminate system decay, and guarantee stable resource availability for all Users, Furniture Visualizer deploys automated security rules to monitor infrastructure load.

• Automated Throttling Safeguards: Our system security architecture will automatically rate-limit, throttle, or temporarily block your account profile if it detects rapid-fire programmatic API calls, heavy automated scripting, scraping loops, or intense bot traffic that places an unreasonable, asymmetric burden on our servers or threatens to trigger a resource block from our upstream provider networks.
• The Review Separation Rule: In strict alignment with clause 6.3, these automated infrastructure filters are technically restricted to real-time throttling, input-blocking, and rate-limiting. Any formal escalation resulting in the permanent suspension, freezing, or banning of a User Account remains subject to mandatory human review executed by a member of our team.

9.5 Third-Party Processing Agreements.

Furniture Visualizer secures formal Data Processing Agreements (DPAs) with every core infrastructure provider utilised to host your data, run AI processing vectors, distribute system emails, or optimise app security. These agreements contractually bind each provider to protect your personal information in strict compliance with our Privacy Policy. You recognise that Stripe Payments Europe, Limited acts as an entirely independent Data Controller regarding the secure vaulting and processing of your credit card and financial billing cycles.

10. LIMITATION OF LIABILITY

10.1 Exclusion of Commercial and Indirect Losses.

To the fullest extent permitted by applicable law, Furniture Visualizer shall not be liable to you, your business entity, or any of your downstream clients or customers for any specific categories of commercial, financial, or indirect harm. These excluded categories apply whether the claim is based on contract breach, tort (including negligence), strict liability, or otherwise, and include, without limitation:

• Loss of real or anticipated profit, platform sales, ongoing revenue, or general business volume.
• Loss of commercial agreements, active business opportunities, or binding corporate contracts.
• Loss of anticipated financial savings.
• Loss of use, localised system corruption, database degradation, or permanent loss of software, digital assets, data, or design information.
• Loss of professional goodwill or corporate brand reputation.
• Any indirect, special, incidental, punitive, exemplary, or consequential loss or damage of any nature.

10.2 Absolute Cap on Financial Damages.

The total cumulative liability of Furniture Visualizer to you for all claims, losses, judgements, or legal actions arising directly out of or in connection with the software platform, the execution of credits, or these Terms shall be strictly and contractually limited. This financial liability cap is strictly limited to the lower of:

• (a) the fixed sum of £500; or
• (b) the total net amount you actually paid to Furniture Visualizer for the specific Service in the twelve (12) months immediately preceding the definitive event giving rise to the legal claim.

This financial ceiling operates as an aggregate maximum limit across any and all concurrent claims and does not apply to the mandatory legal liabilities explicitly set out in clause 10.3.

10.3 Uncapped Mandatory Liabilities.

Nothing within these Terms shall operate to exclude, restrict, or limit the legal liability of Furniture Visualizer for scenarios that cannot be lawfully limited or excluded under governing English law. This includes, without limitation:

• Death or personal injury caused directly by our proven negligence or the negligence of our authorised employees.
• Acts of fraud, intentional fraudulent concealment, or fraudulent misrepresentation.
• Any alternative statutory liability, mandatory consumer protection right, or legal responsibility that cannot be contractually excluded, restricted, or waived under applicable English law.

11. INDEMNIFICATION

You agree to fully defend, indemnify, and hold entirely harmless Furniture Visualizer (Barber London Design Ltd), along with its corporate affiliates, independent licensors, third-party infrastructure providers, and its and their respective officers, directors, employees, and operational agents from and against any third-party claims, legal liabilities, financial damages, court judgements, official awards, corporate losses, costs, expenses, or professional fees (including reasonable legal and attorney fees) arising directly out of or relating to:

• Your explicit violation or breach of any provision within these Terms or our integrated Acceptable Use Policy.
• Your direct use of or interaction with the Service, including, without limitation, any liabilities arising from your custom Generated Outputs, input Text Prompts, or workspace configurations.
• Any proven or alleged infringement by you of any valid intellectual property copyright, trademark right, industrial design right, privacy right, or alternative proprietary right belonging to any third-party person or corporate entity.
• Your direct violation of any applicable local, national, or international law, safety code, or government regulation.

12. GOVERNING LAW AND JURISDICTION

12.1 Governing Law.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

12.2 Jurisdiction.

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any legal dispute, controversy, or claim arising out of or in connection with these Terms, the software platform, or their operational formation (including non-contractual disputes or claims).

12.3 International Users & Consumer Rights.

Furniture Visualizer recognises that Users may access the digitalisation and visualisation tools from jurisdictions located outside the United Kingdom.

• Mandatory Protections: Nothing within these Terms shall operate to exclude, restrict, or limit any mandatory consumer protection rights you are legally entitled to retain under the local statutory frameworks of your country of habitual residence (including, without limitation, applicable EU Consumer Law or local state consumer protection mandates).
• Conflict Resolution: In the event of a verified conflict between the provisions outlined in these global Terms and such mandatory local consumer protections, the mandatory local laws of your country of residence shall prevail strictly to the extent required to preserve your legal status as a consumer.

13. TERMINATION

Furniture Visualizer reserves the right to suspend or terminate your Account if you breach these Terms.

13.1 Notice and Opportunity to Cure.

For non-payment or a routine, non-serious breach of these Terms, Furniture Visualizer will provide you with an official notification and a minimum of fourteen (14) calendar days to put the breach right before your Account is closed. During this fourteen (14) day cure window, you are permitted to renew your subscription, consume any remaining credits, and download your files safely from the platform. Immediate suspension or termination, completely bypassing this fourteen (14) day cure window, is strictly reserved for serious contractual violations, Prohibited Conduct (in accordance with clause 6.2), fraud, payment or chargeback fraud, or scenarios where applicable law requires immediate intervention. This fourteen (14) day cure window operates as an entirely separate clock from the thirty (30) calendar day file-retention grace period described in clause 4.4, which independently dictates how long your files are preserved on our servers after your Account no longer holds an active subscription or valid credits.

13.2 Treatment of Credits and Funds Upon Breach.

If Furniture Visualizer suspends, freezes, or terminates your Account due to suspected unlawful activity or a verified serious breach of these Terms, any active credits or funds remaining on your account will be frozen and reviewed. Furniture Visualizer makes no promise of a monetary refund under these conditions and does not commit to an absolute timeframe for completing the review. Where the unlawful exploit or material breach is confirmed following investigation, your credits and funds may be permanently forfeited. Any credits or funds completely unaffected by the breach, alongside any statutory refund rights you may retain, continue to be governed by the frameworks set out in clause 3.5A.

13.3 Termination Appeals Pipeline.

If Furniture Visualizer suspends, freezes, or terminates your Account and you firmly believe an operational mistake has occurred, you hold the right to challenge the decision. To file an appeal, you must submit your dispute via the designated Support page link located within the application. Furniture Visualizer will thoroughly review the systemic audit logs alongside your provided statement and respond to your claim.

14. YOUR INFORMATION & PRIVACY

14.1 Data Collection.

To effectively provide the Service, Furniture Visualizer collects and securely stores information that you provide or that is generated via your platform workspace, including:

• Identity Data: Your legal name, email address, and secure account login credentials.
• Transaction Data: Essential billing information processed securely via our designated third-party Merchant of Record, Stripe Payments Europe, Limited.
• Usage Data: Unique input Text Prompts, unique Generated Outputs, marked Favourites, and localised workspace interaction history.
• Audit Log Data: Immutable backend records tracking your account activity as comprehensively described in clause 8.4.

14.2 Privacy Policy Incorporation.

For detailed information regarding exactly how Furniture Visualizer processes, handles, transfers, stores, and protects your personal data, please refer directly to our comprehensive Privacy Policy, which is fully incorporated into these governing Terms by reference.

15. ACCOUNT ADMINISTRATION

15.1 Non-Transferability.

Your Account and active Subscription Plan are strictly personal to you (or your specific authorised corporate entity) and may not be contractually transferred, sold, shared, or assigned to another individual or external entity without the prior written consent of Furniture Visualizer.

15.2 Updating Your Details.

You bear sole operational responsibility for keeping your contact information, profile data, and financial billing details completely accurate and up to date. You can manage your recurring subscription parameters, modify your billing email, or update your active payment gateway cards at any time directly via your Account dashboard.

15.3 Official Notices and Communications.

To ensure rapid tracking and processing, any formal disputes, operational notices, or legal inquiries sent to us must be submitted via the designated Support page link located within the application or directed to our official support email address.

• Statutory Corporate Details: For corporate verification and statutory compliance under English law, our registered corporate identity is Barber London Design Ltd (trading as Furniture Visualizer), registered in England and Wales under Company No. 14715894, with a registered office address located at 189a High Street, Beckenham, Kent, United Kingdom, BR3 1AH. All routine user adjustments and platform claims must be routed through our Support page interface to ensure standard resolution.
• Notices to Users: Furniture Visualizer will distribute official contract notices or system alerts to you via the primary email address linked directly to your Account profile or through a prominent system notification deployed within the Service interface.

16. GENERAL PROVISIONS (MISCELLANEOUS)

16.1 No Agency or Partnership.

Nothing contained within these Terms shall be construed to establish, imply, or create any agency, legal partnership, joint venture, or formal employment relationship between you and Furniture Visualizer. You utilise the platform strictly as an independent customer, not as an authorised representative, agent, or commercial partner of our enterprise.

16.2 Provision Severability.

If any specific clause or provision of these Terms is deemed invalid, illegal, or completely unenforceable by a court of competent jurisdiction, that isolated provision shall be modified to the absolute minimum extent necessary to make it legally valid and enforceable. If modification proves impossible, the affected clause shall be severed from the contract, and the remaining provisions of these Terms will continue to operate in full force and effect.

16.3 No Third-Party Beneficiaries.

These Terms constitute a binding agreement strictly between you and Furniture Visualizer. They do not confer any third-party beneficiary rights, legal remedies, or actionable claims upon any external persons, including your individual clients, downstream customers, employees, or family members, unless explicitly set out otherwise under the corporate safety indemnifications in Section 11.

16.4 Contractual Survival.

Any sections of these Terms that, by their baseline nature, must survive the closure of an account to protect the parties shall fully survive termination. This survival framework applies, without limitation, to: Intellectual Property Rights (Section 5), Licence Grant to Furniture Visualizer (Section 6.4), System Audit Logging & Record Accuracy (Section 8.4), Limitation of Liability (Section 10), Indemnification (Section 11), and all governing General Provisions (Section 16).

16.5 Entire Agreement.

These unified Terms, along with our integrated Privacy Policy and any specific transaction parameters displayed on the checkout interface, constitute the entire and exclusive contractual understanding and agreement between you and Furniture Visualizer regarding the software Service. This integrated text completely supersedes and replaces all prior oral discussions, historical landing page text, older drafts, or written agreements previously exchanged regarding your use of the platform.